Your order will ship in 1-7 business days unless otherwise noted. Custom orders have a turn around of 1-3 weeks.
Choose from USPS First Class, USPS Priority Mail, USPS Priority Express, International First Class, International Express Mail, UPS 2 day air, UPS Express, UPS Express International or free local pickup.
Freight damages must be reported to us within 7 days of receiving the package. If your package is damaged, keep all packaging materials and do not use products until the shipping issue is documented with the carrier.
Don't love it? Wrong fit? We know that buying jewellery online can be tricky, so we are happy to accept returns and exchanges under the following conditions:
- All returns must be discussed within 7 days of you receiving the order. Please contact us at firstname.lastname@example.org to initiate the return process.
- No returns will be accepted or refunds given without prior authorization.
- You will be responsible for the items until they reach our hands. Shipping method, tracking and insurance are your choice.
- Returned items must be in pristine condition. We reserve the right to refuse any items that don’t adhere to these guidelines.
- We guarantee our jewellery and are passionately committed to looking after our customers and their jewellery for life.
- Do your well loved pieces need a polish? We are happy to re-polish your Leander D'Ambrosia jewellery free of charge to you. You will be responsible for all shipping fees associated with this service.
- We will repair your Leander D’Ambrosia jewellery- no questions asked- should it break within 2 years of the purchase receipt.
- Should your jewellery break after the 2 year time period, we will access the situation on a case by case basis. If we deem the repair to be a result of normal wear and tear, we gladly repair it for a small fee. Usually this fee only covers the cost of materials and is therefore minimal.
- You will be responsible for the shipping fees when you send repairs to us. We will cover the shipping costs of sending the piece back to you.
PLEASE CONTACT US IF YOU HAVE ANY MORE QUESTIONS!
email@example.com || 1800-730-5481 (toll free US & Canada)