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FAQ

FAQ

 

Can you tell me more about the metals you use? 

We use a variety of different metals in our designs. 

18KT YELLOW GOLD PLATED: We use 3 microns of 18kt yellow gold plating on our pieces to ensure a gorgeous, premium finish that is made to last. Our ultra thick plating sets our pieces apart and makes our pieces durable, non allergenic and radiantly beautiful. Our plated pieces are made with either a bronze or sterling silver core. Each product will have this information listed. 

SILVER RHODIUM PLATED: We use gorgeous, bright, silver coloured Rhodium on many of our designs. Rhodium is an extremely valuable precious metal that creates a highly durable, tarnish resistant finish on our pieces. Unlike sterling silver, Rhodium plated pieces won't tarnish or fade over time. Since rhodium is such a tough metal, our rhodium plated pieces are less susceptible to minor scratching and wear and tear. Rhodium plated jewellery is non allergenic.

VERMEIL: (pronounced VER-MAY) For jewellery to be considered Vermeil it must be heavily plated with 2.5 or more microns of gold over a solid sterling silver core.    

 

How do I redeem my rewards?  

1.     Login to your Leander D'Ambrosia account

2.     Click the 'rewards program' pop-up on the bottom left of the screen

3.     Click the 'use points' tab

4.     Choose the discount you want and press 'get code'

5.     Copy the code and paste it in the 'coupon code' box at checkout

Still having trouble? Send us an email at wearables@leanderdambrosia.com or call us at 1800-730-5481 to get help 

 

When will my order ship?

Our bestselling stock items are always in stock and ready to ship in 1 business day. Special orders and customised pieces will take 1-3 weeks to make, depending on your order. If you need to check the status of your order simply send us an email at wearables@leanderdambrosia.com

 

Where do orders ship from? 

Our shipping and handling headquarters are in Tucson, Arizona USA where our team ships orders everyday. 

 

Who makes the Leander D'Ambrosia jewellery? 

Leander designs and makes each and every piece of jewellery. Every piece starts and finishes on her bench, but we do have manufacturing partners in Mexico City and the USA who help us with lost-wax casting and plating services. 

 

What if it doesn't fit or I don't like it when I receive it? 

We understand that buying jewellery online can be tricky. We will work with you until you have the perfect fitting piece! We always offer exchanges and refunds if your new jewellery doesn't fit. Please let us know via email (wearables@leanderdambrosia.com) within 7 days of receiving your package. 

 

Do you sell gift certificates or do gift wrapping?

Yes! We are fully equipped to make your gifting experience beautiful and easy. You can buy gift certificates here

 At checkout, you will see an option to add on the gift wrapping service. We can even include a handwritten note for you! Just let us know what you need.

 

What are your bangle sizes? 

Our bangles are made in two popular sizes - SMALL (2.5" inside diameter, 8.25" circumference) & LARGE (3" inside diameter, 8.75" circumference). The small will fit small to medium hands. If you feel as though you need an even smaller or larger size, simply send us an email at wearables@leanderdambrosia.com and we can create a custom order for you. 

 

Do you offer warranties and do repairs if my Leander D'Ambrosia jewellery breaks?

Yes! We stand by our creations 100% and believe that jewellery should last a lifetime. We offer a no-questions-asked warranty policy within 2 years of purchase. If your jewellery breaks after 2 years, we will assess the damages and offer a solution on a case by case basis. Please reach out to wearables@leanderdambrosia.com or call us at 1800-730-5481

 

How do I care for my jewellery?

It is best to avoid wearing your jewellery in the shower, ocean or pool as moisture can accelerate up the tarnishing process and damage the polished finish. In most cases, fingerprints and body oils can be removed by rubbing with a polishing cloth. To remove soap and moisturiser build up, submerge the piece in warm, soapy water. Use a soft toothbrush to loosen build-up. Rinse and pat dry immediately.

It is always a good idea to store your jewellery in an airtight, moisture free environment when you aren't wearing it in order to minimise tarnish. Try to avoid storing your jewellery in the bathroom as the humidity will accelerate tarnish!