Need answers? Below are some common questions. If your question isn't answered here, please send us an email at firstname.lastname@example.org
Can you tell me more about the metals you use?
COPPER: All of the copper that we use is pure, solid copper. Copper will naturally tarnish over time. Sometimes copper has the tendency to turn skin green due to trapped moisture underneath the jewellery and body chemistry. The green reaction is only topical and poses no health risks.
GOLD BRASS: The brass we use has a lovely warm golden hue similar to 22kt yellow gold. Brass will naturally tarnish over time. Sometimes brass has the tendency to turn skin green due to trapped moisture underneath the jewellery and body chemistry. The green reaction is only topical and poses no health risks.
NICKEL SILVER: Nickel silver looks identical to sterling silver, however nickel is a much cheaper material. Using nickel silver allows us to bring big, bold silver designs at an affordable price. Unlink sterling silver, nickel silver won't tarnish.
STERLING SILVER: All of the sterling silver we use 100% recycled. This means that landscapes aren't destroyed, that the people living on mineral-rich lands aren't displaced and that eco systems aren't polluted by the dirty process of mineral mining.
GOLD FILLED: We use 14kt rose gold fill and 14kt yellow gold fill in select designs. Gold fill is a great way to get a genuine gold look without the solid gold price. Gold fill metal is a base metal (usually brass) that has a thick layer of real 14kt gold mechanically bonded to the surface. So this means that everything you see and touch on a gold filled piece of jewellery is actually real gold. Jewellery made with gold fill is more durable than gold plated jewellery. Gold fill jewellery allows you to enjoy the benefits of wearing real gold (tarnish resistant & non-allergenic) at an affordable price. Gold fill jewellery is more resistant to tarnish than gold plated pieces when cared for properly.
SOLID GOLD: We work in 14kt yellow and white gold on a custom order basis. Most of our designs can be made in solid gold. Like our sterling silver, our solid gold is also 100% recycled and eco friendly.
How do I redeem my rewards?
1. Login to your Leander D'Ambrosia account
2. Click the 'rewards program' pop-up on the bottom left of the screen
3. Click the 'use points' tab
4. Choose the discount you want and press 'get code'
5. Copy the code and paste it in the 'coupon code' box at checkout
Still having trouble? Send us an email at email@example.com or call us at 1800-730-5481 to get help
When will my order ship?
Our bestselling stock items are always in stock and ready to ship 1 business day. Special orders and customised pieces will take 1-3 weeks to make, depending on your order. If you need to check the status of your order simply send us an email at firstname.lastname@example.org
Where do orders ship from?
Our shipping and handling headquarters are in Tucson, Arizona USA.
Who makes the Leander D'Ambrosia jewellery?
Leander designs and makes each and every piece of jewellery. We have manufacturing partners in Mexico City who helps us with lost-wax casting and plating services.
What if my jewellery breaks?
Oh no! Not to worry - we can fix that for you. Please send us an email at email@example.com and explain your situation. We will either send you a fresh piece or repair your returned jewellery.
What if it doesn't fit or I don't like it?
We understand that buying jewellery online can be tricky. We will work with you until you have the perfect fitting piece! We always offer exchanges and refunds if your new jewellery doesn't fit. Please let us know via email (firstname.lastname@example.org) within 7 days of receiving your package.
Do you sell gift certificates or do gift wrapping?
Yes! We are fully equipped to make your gifting experience beautiful and easy. You can buy gift certificates here
At checkout, you will see an option to add on the gift wrapping service. We can even include a handwritten note for you!
What are your bangle sizes?
Our bangles are made in two popular sizes - SMALL (2.5" inside diameter) & LARGE (3" inside diameter). The small will fit small to medium hands. If you feel as though you need an even smaller or larger size, simply send us an email at email@example.com and we can create a custom order for you.
Do you offer warranties and do repairs if my Leander D'Ambrosia jewellery breaks?
Yes! We stand by our creations 100% and believe that jewellery should last a lifetime. We offer a no-questions-asked warranty policy within 2 years of purchase. If your jewellery breaks after 2 years, we will assess the damages and offer a solution on a case by case basis. Please reach out to firstname.lastname@example.org or call us at 1800-730-5481
How do I care for my jewellery?
It is best to avoid wearing your jewellery in the shower, ocean or pool as moisture can speed up the tarnishing process and damage the polished finish. In most cases, fingerprints and body oils can be removed by rubbing with a polishing cloth. To remove soap and moisturiser build up, submerge the piece in warm, soapy water. Use a soft toothbrush to loosen build-up. Rinse and pat dry immediately.
For heavy tarnish build up on copper or brass pieces only, you can submerge the piece in white vinegar for a minute. Rinse, pat dry and buff with a polishing cloth to bring back shine.
It is always a good idea to store your jewellery in an airtight, moisture free environment when you aren't wearing it in order to minimise tarnish. Try to avoid storing your jewellery in the bathroom as the humidity will accelerate tarnish!