Shipping & Returns

SHIPPING

  • Your order will ship in 1-7 business days unless otherwise noted. 
  • Choose from USPS First Class, USPS Priority Mail, USPS Priority Express, International First Class, International Express Mail or free local pickup. 
  • Wholesale orders ship in 2-7 weeks. Orders usually ship within 3 weeks, however a more accurate time frame will be quoted upon ordering. These time frames do not apply to orders placed at trade shows. Trade show orders will be on a case by case basis.

  • If any items are missing from a shipment and they appear on the invoice you must report to Leander D’Ambrosia within 7 days of receiving the order. Missing items will be shipped if reported promptly.

  • Freight damages must be reported to us within 7 days of receiving the package. If your package is damaged, keep all packaging materials and do not use products until the shipping issue is documented with the carrier.

 

RETURNS

  • All returns must be discussed within 7 days of receiving the order.
  • No returns will be accepted or refunds given without prior authorization.
  • Returned items must be in pristine, re-sellable condition. We reserve the right to refuse any items that don’t adhere to these guidelines.

 

REPAIRS

  • We will repair your Leander D’Ambrosia jewellery- no questions asked- should it break within 2 years of the purchase receipt.
  • Should your jewellery break after the 2 year time period, we will glady repair it for a small fee. Usually this fee only covers the cost of materials and is therefore minimal.
  • You will be responsible for the shipping fees when you send it to us. We will cover shipping costs back to you.

PLEASE CONTACT US FOR ANY QUESTIONS!